Effective Date: February 20, 2026Family Focused Rehabilitation and Wellness is committed to protecting your privacy and safeguarding your personal health information.
Information We CollectWe collect personal information including your name, phone number, email address, and health information in order to provide healthcare services, schedule appointments, and communicate with you regarding your care.Information is collected through our secure online intake forms and booking system powered by Jane.SMS Communications & ConsentPatients may opt in to receive SMS communications through a dedicated checkbox within our secure Jane intake form prior to their first appointment.By selecting the SMS opt-in checkbox, you consent to receive text messages from Family Focused Rehabilitation and Wellness related to:- Appointment reminders- Appointment confirmations- Scheduling notifications- Clinic-related updates relevant to your careSMS consent is not a condition of receiving treatment.Message FrequencyMessage frequency may vary depending on your appointment activity and clinic communication needs.Opt-Out InstructionsYou may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications unless you provide new consent.For assistance, reply HELP or contact our clinic directly using the contact information below.Message & Data RatesMessage and data rates may apply depending on your mobile carrier plan.Information SharingWe do not sell, rent, or share your mobile information or personal information with third parties for marketing purposes.Your information is only used within our clinic and secure service providers necessary to deliver healthcare services (such as our electronic medical record system).Contact UsIf you have questions about this Privacy Policy or your communications preferences, please contact us at:Family Focused Rehabilitation and Wellness
1400 Cornwall Rd, Oakville ON L6J 7W5
Email: [email protected]
Phone: (647) 691-0536